Medical/Practice Assistant / 40 hours / Day / BWH Thoracic Surgery

Employment Type

: Full-Time


: Healthcare - Allied Health


General Summary/Overview Statement:

The Medical /Practice Assistant (MA/PA) is an integral member of the healthcare team and is accountable for patient care as assigned by a licensed independent provider (LIP: MD, NP, PA), a Licensed Practical Nurse (LPN) or a Registered Nurse (RN). The MA/PA participates in the direct and indirect care of patients, health maintenance, patient instruction, collaborative planning and rehabilitation as within scope of practice and consistent with his/her education and training. The Medical/Practice Assistant may be present in secure medication storage areas and are allowed incidental access to medications. Developing relationships with patients, families and colleagues, the MA functions as an interdisciplinary team member who provides quality patient care and contributes toward the attainment of important goals for the patient, the practice and the organization. Additionally, as part of the regular job duties, the MA/PA will provide administrative support to the practice responsible for multiple functions to ensure a smooth and seamless patient experience.

Clinical Duties and Responsibilities: 

  • Demonstrates true engagement and enthusiasm to contribute toward the care delivery needs for patients and families.

  • Promotes an inclusive environment supportive of patient and family centered care for a diverse community. 

  • Accepts assignments for patient care within the scope of his/her preparation and within current standards of practice. In conjunction with a Licensed Independent Provider (LIP) , LPN or RN, participates in the gathering of data that contributes to the assessment, planning, and evaluation of care delivered. 

  • Collaborates as a member of the health care team, contributing toward a supportive and therapeutic environment that promotes the attainment of patient goals that are specific, measurable, action-oriented, realistic and timely. 

  • Accurately obtains vital signs, elicits information about the patient’s basic health status, administers relevant care within scope of practice and as directed by the LIP/LPN/RN, and documents as appropriate in the electronic health record. 

  • Performs routine tests that may include but are not limited to: electrocardiograms, vision and hearing screening, and the collection of specimens for laboratory testing and point of care.

  • Participates in team-based care and patient education initiatives to support the health and wellness of patients in conjunction with the LIP/LPN/RN. Reinforces patient instruction as directed by LIP/LPN/RN.

  • Participates in organizational and unit-based quality improvement initiatives and compliance readiness.

  • Participates in telephone screening of patients; may provide instruction to patient when directed by the LIP/LPN/RN.

  • Participates in prescription management tasks including pending of new prescriptions and renewals requiring LIP approval, prior authorizations and medication reconciliation.

  • Following approved clinical practice guidelines (CPG’s) and workflows, sends appropriate orders for radiology, laboratory testing and other care needs requiring LIP authorization. 

  • Performs a variety of tasks, including those that may be facilitated by administrative staff, which have an effect on the overall operations of the unit. These include flow, stocking of rooms, scheduling tasks and all other duties as assigned. Should we take this out of this version since it is redundant? It’s meant to be part of the regular MA job because they could be asked to occasionally do some of this work.

  • Administrative Duties and Responsibilities:

  • Answer and transfer telephone calls.
  • Schedule and register patients for appointments/procedures, confirm appointments/procedures, prepare for patient visit by providing patient with all necessary information and completing all necessary tasks.
  • Receive patient at arrival, verify and obtain all necessary information, and ensure forms are completed.
  • Ensure all billing/fiscal information is completed and submitted after visit, including collection and daily reconciliation of any co-payments.
  • Assist with special projects as directed.
  • Assist with training and orienting staff as needed
  • Follow HIPAA guidelines for the management of patient privacy and confidentiality.
  • Appropriately utilizes organizational resources including management of time, supplies, equipment and other assets.
  • Other duties as assigned.
  • Qualifications

    Work Experience Required:
  • 3-5 years in a health care setting required.
  • Excellent organizational skills.
  • Medical Terminology.
  • Computer knowledge required: Windows, Networking, MS Outlook, MS Word and MS Excel.
  • Ability to prioritize work and meet deadlines, and work under pressure.
  • Ability to use discretion in confidential matters.
  • Must be a graduate of an approved medical assistant program, or have at least 1-2 years experience in an ambulatory clinical setting.
  • Work requires an in-depth understanding of hospital and practice policies, procedures and operations in order to assume a variety of administrative details. Must be resourceful in obtaining information when it is not readily available.
  • Must be sensitive to and supportive of patients, families and care-providers.
  • Must have the ability to respond quickly and purposefully to routine and unusual situations.
  • Must have ability to recognize problems, establish priorities and initiate appropriate responses. 
  • Should enjoy assisting patients and be sensitive and supportive of patient concerns.
  • Demonstrates strong interpersonal skills and a mature level of courtesy, tact and professionalism required to deal with patients, management, providers and co-workers.
  • Exhibits strong communication skills and good judgment necessary to elicit information from patients in order to triage phone calls and distinguish emergent, urgent and routine problems.
  • Must be willing to work as a team player and must have an interest in learning.
  • Must be able to read and write at a level generally acquired through a high school education or diploma program. Must be able to articulate in English clearly and distinctly.
  • Work requires completion of a competency-based orientation and continuous development in basic patient care techniques and procedures. This is usually provided through the Brigham and Women’s.
  • Follow HIPAA guidelines for the management of patient privacy and confidentiality.
  • All other duties, as assigned.
  • EEO StatementBrigham and Women’s Hospital is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, sexual orientation, protected veteran status, or on the basis of disability.

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